Do you want to "Hit the Career Jackpot"!? At Muckleshoot Indian Bingo, our number one core value is FUN! We have an amazing team and a benefits package that is impossible to find anywhere else!

BENEFITS

• Health, Dental, Vision, & other ancillary insurances fully paid for the employee!
• 401k w/ match and annual contributions
• Bonus Opportunities twice annually
• 25% Food & Beverage employee discount
• Paid Vacation, Sick, Holidays, COVID-19, bereavement, and many others
• Flexible Spending Account (FSA)
• Wellness program
• Achievement Awards
• Work/Life Balance, consistent/flexible schedules
• Opportunity for growth within the organization

WHO YOU ARE:

You love customer service, are energetic and friendly, enjoy having fun, and have cash-handling experience.       

WHAT YOU WILL DO:

• Greet visitors, staff, and the public in person and/or via a multi-line phone system, promoting positive guest relations, answering questions, screening, and responding to inquiries, and referring or directing them, when necessary, to the appropriate persons.
• Maintain clean, sanitary, and orderly checkout areas.
• Operate cash register/point of sale system and complete a daily sales log.
• Assist Management with inventory, including stocking and counting.
• Maintain Players Club accounts and perform data entry.
• Provide excellent customer service to shoppers, Bingo patrons, and employees.
• Receive payment by cash, credit cards, vouchers, automatic debits, or points.
• Issue receipts, credits, exchanges, or change due to customers.
• Resolve customer complaints in a timely and professional manner.
• As required, assists with the training of new cashiers. Responsible for enrolling new guests in the Players Club and assists current Players Club members with promotion enrollments.
• Maintain guest information for both new and current Players Club members, performing data entry into the Players Club database.
• Print new and duplicate Players Club cards as requested.
• Promote the value and benefits of the Players Club by providing information to guests regarding marketing programs, redemptions, recordings as well as current and upcoming special events and/or promotions.
• Stay informed of all Muckleshoot Bingo promotions/special events.
• Assist with Bingo and VGD promotions and entertainment and assists with organizing and implementing special events, in conjunction with Marketing.
• Performs other duties as assigned.

WHAT YOU BRING:

• High school diploma or GED equivalent required.
• Six (6) months of customer service experience including retail and cash handling required.
• Six (6) months of previous gaming experience preferred.
• Basic Computer skills and previous experience working on a Point-of-Sale and Player Tracking System preferred.

WHO WE ARE:

Since we first opened on January 21, 1985, Muckleshoot Bingo has helped the Muckleshoot Indian Tribe launch a period of economic prosperity. We have grown from our humble beginnings as a small bingo tent located where our sister property Muckleshoot Casino now stands, into a state-of-the-art 55,000 square foot entertainment space, boasting two floors with over 1,000 bingo seats and over 500 of the hottest Vegas-style slot machines, and annually employ over 200 people from across the greater Auburn area.

Muckleshoot Indian Bingo is an Equal Opportunity Employer but does practice Tribal Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act.  These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation, or any other non-merit-based factors.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras.  Work in bingo operations and/or internal or external environments occasionally.  Muckleshoot Bingo is a smoking environment.  Exposure to secondhand smoke, moderate to high noise levels, bright lights, and fluctuating temperatures/weather conditions are common.

This Posting is not inclusive of all expected qualifications and expectations of this position. The Job Description is available for your review in the Muckleshoot Bingo Human Resources office.